FAQ
When applying hair extensions, three things are always important:
If the above three points are met, hair extensions are absolutely not harmful to your own hair. Have the Invisilocks checked once a month. That is FREE for our customers!. Replace StickTips, Perfect Wefts and Quick & Easy extensions every 6 to 8 weeks to prevent falling out.
In the RANA Studio you can always be 100% sure that a big 10 will be scored on all these points!!
NB! Unfortunately, it may also be the case that extensions cannot be placed or that certain coloring techniques are not possible.
Causes of this include frequent hair loss, medication use, poor quality of your own hair (e.g. due to wrong/too many colours or a permanent) or pregnancy. Our specialists will always be honest about this and make this known to you. We will therefore never dye or place hair extensions if this will not look nice or if there are other valid reasons not to do so.
In the RANA Studio, hair extensions are placed using different systems:
We work without exception with 100% real Human Remy hair. Top quality guaranteed!! All extensions are available in different colors and application techniques.
If you already know exactly which one you want, you can also just order it in our webshop. We will even deliver it to you for FREE!!
Payment in the RANA webshop is always done in a secure environment! We work with SSL (Secure Socket layers) and through our very reliable partner Mollie we are affiliated with the most used and safest payment methods at home and abroad.
Partly through our internationally certified payment partner Mollie, you can always pay safely and easily at RANA. This is possible in no less than 9 different ways:
- Bancontact (processed immediately)
- iDEAL (processed immediately)
- Bank transfer (processing takes two to three working days)
- Credit card (processed immediately)
- VISA
- MasterCard
- Belfius (processed immediately)
- KBC (processed immediately)
- ING Homepay (processed immediately)
- Sofort (processed immediately)
- Cash on delivery (processed immediately, pay cash at the door) *
Payment costs
| Payment method | Payment costs |
|---|---|
| Bancontact | FREE |
| iDEAL | FREE |
| Bank transfer | FREE |
| Credit card (VISA, Mastercard) | FREE |
| Belfius | FREE |
| KBC | FREE |
| ING Homepay | FREE |
| Sofort | FREE |
| Cash on delivery | € 12,95 |
The type of hairpiece that someone needs varies greatly from person to person. It depends on the amount of their own hair that is still present. This is always custom-made and will be discussed and considered per person. Of course, your wishes will always be taken into account.
All orders over €49 will be FREE delivered within Belgium and the Netherlands. For orders up to €49 it is €6.50
You can specify the delivery address yourself, which may be a different address than the billing address. If you would prefer to pick it up and receive help choosing the right extensions and colors, that is of course also possible. You can choose what you want!
For shipments to all other countries within the EU, RANA charges the following costs:
- EU: For shipments to all other countries inside In the EU we charge a fixed rate of €9.95
- WORLD: For shipments to all other countries outside In the EU we charge a fixed rate of €24.95
Our hairpieces are available in different hair fibers including 100% real hair, synthetic hair and Elite Hair. The optimal choice is different for each person.
This is always different per person. The price for a hairpiece depends on the following factors:
- The length, thickness, amount of hair of the hairpiece
- Is the hairpiece ready-made, semi-ready-made or custom-made?
- What hair fibers is the hairpiece made of (Human Hair, Elite Hair, Synthetic)
- …and of course what your wishes are
These different names are often used for the same thing. In the form of partial or complete baldness, it means the same thing. It is a (temporary) solution for a hair problem in the broadest sense of the word.
If you have ordered and paid on the following days (e.g. Bancontact) before 4:00 PM, it will be delivered on the relevant days.
No, you can nicely conceal your own hair under the hairpiece. We can give you all the information about this during a Free Consultation.
Our hair extension specialists have put together a brand palette for you so that you can be sure that we only use the best products for you. The factor top quality has always been the most important here, so that is definitely guaranteed!!
If you are pregnant or have just given birth, it is possible that your hormone balance will cause quite a bit of hair loss. This can also happen due to the use of certain medication (read the package insert for this). If this is the case, we advise against placing extensions. Due to natural hair loss, the extensions will also fall out faster. If you still want extensions, this is of course possible, but it is advisable to discuss this clearly in advance. However, the guarantee will then always be void.
You could swim with a hairpiece made of real hair, but we definitely do not recommend it. The salt and chlorine content will affect the hairpiece. The quality of the hairpiece can deteriorate due to the corroding of salt or chlorine. Sunscreen, body lotions, self-tanners, spray tans, etc. can discolour the hairpiece! Especially in combination with sun, chlorine, salt and/or heat. Due to the chemical reaction, this can even cause green or orange locks.
Our advice is to wear a swimming cap. Then no one will see that you are not wearing a wig and your hairpiece will remain nicely intact. If you wear a swimming cap, it will not even be noticeable that you are temporarily not wearing your wig. If you still want to swim with your hairpiece, rinse it thoroughly immediately afterwards and wash it with the RANA Silky Shampoo and then take care of it with the RANA Majestic Mask or the RANA Conditioner Complex.
Out of products? Order them quickly and easily in our web shop!
If you are going swimming, wear your hair in a braid, this prevents knots. If you are going into the sea or chlorinated water, we advise you not to go under water with your head. The bonds of the extensions can be affected by the salt and chlorine content. This can cause the bonds to separate (white flakes) and crumble (falling out of the extensions). The quality of the hair can also deteriorate due to the corroding of salt or chlorine. Sunscreen, body lotions, self-tanners, spray tans, etc. can discolour the extensions! Especially in combination with sun, chlorine, salt and/or heat. Due to the chemical reaction, this can even cause green or orange locks.
If you still want to go under water, rinse your hair thoroughly immediately afterwards and wash it with the RANA Silky Shampoo and then take care of it with the RANA Majestic Mask or the RANA Conditioner Complex.
Out of products?
Order them easily and quickly in our webshop: Order Now!
Yes, we have many colours in stock and can always put together the perfect colour for you.
If you want to put extensions, you are always welcome at RANA for a FREE and non-binding consultation. We will then look together at what type of hair and color you currently have, the thickness of your own hair and of course what your wishes are. Based on this, the right extensions are selected and the price is determined. This also depends on the length of the extensions and the amount of extensions that are going to be placed.
Yes, this is certainly possible at RANA!! Undamaged and unused products can be returned within 14 days. The following conditions apply:
- You return within the inspection period of 14 days. This approval period starts on the day you receive the product.
- The product is undamaged and in the original, unopened and undamaged packaging.
- Returns are at your own expense and risk. You are therefore liable for the shipment if it is lost or damaged. So always make sure that you send your shipment with suff